To Access this feature please select the 'Post Merge Settings' option in the settings drop down menu.

Select Entity: Select the one of the following entity to apply the settings for-

• Account
• Contact
• Lead

Related Entities: All the entities displayed to you which are having 1:N relationship with the base entity selected.

• Toggle List: You will be able to view (i.e. toggle) the list of entities either by ‘Display Name’ or ‘Schema Name’.
• Sort List: You will also able to sort the listing by ASC or DESC order, by right clicking the column header.
• Search Entities: You will able to search the entities from the list using keyword search feature, by click the search icon.

Add Post Merge Settings: To add the settings for the related entity, you will need to drag-and-drop the related entity from the left hand side onto the ‘Post Merge Configuration’ grid on the right hand side. You will now get a window pop-up (see screenshot below) where you can set the ‘Duplicate Detection’ and ‘Primary Record Detection’ settings.

Post Duplicate Detection Action: You will be provided with following 3 actions to select one from:

• None: If selected, no duplicate detection process occur for the selected related entity and all the related entity records shall move to Master records as per default CRM behaviour as it is. Please note, you won’t able to set the ‘Attributes configuration for Duplicate Detection’ and ‘Additional Settings’ if ‘None’ option is selected.

• Deactivate: If selected, the related entity records which are found as duplicates as per settings shall be deactivated post base entity records merging.

• Delete: If selected, the related entity records which are found as duplicates as per settings shall be deleted post base entity records merging.

Attributes configuration for Duplicate Detection: Select the attributes (by dragging and dropping to RHS from LHS) for duplicate records detection. If the all selected attributes values found exact same then the records shall be declared as duplicates.

Additional Settings: You can set the following additional settings to pre-process the data before duplicate detection:

• Ignore Special Characters
• Ignore Spaces
• Ignore Numbers
• Ignore Characters